{"id":8234514,"date":"2025-09-10T16:43:57","date_gmt":"2025-09-10T16:43:57","guid":{"rendered":"https:\/\/www.aese.pt\/programas\/a-chave-para-uma-empresa-eficiente-2\/"},"modified":"2026-05-13T11:59:30","modified_gmt":"2026-05-13T11:59:30","slug":"a-chave-para-uma-empresa-eficiente-2","status":"publish","type":"program","link":"https:\/\/www.aese.pt\/en\/find-your-program\/a-chave-para-uma-empresa-eficiente-2\/","title":{"rendered":"The Key to an Efficient Business"},"content":{"rendered":"\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\"><section id=\"\" class=\"container-left-sticky-right-container \"\n    x-data=\"{ open: false, c2cOpen: false }\"\n    x-effect=\"if (open || c2cOpen) { document.body.classList.add('overflow-hidden') } else { document.body.classList.remove('overflow-hidden') }\"\n    x-on:click.away=\"open = false\">\n        <div id=\"lsrcb-contactos\" class=\"left-container scroll-mt-[150px] top-[180px]\">\n                    <div class=\"buttons-links flex flex-col gap-2\">\n                                                                                                                                    <a class=\"download-button btn-animation\" href=\"https:\/\/www.aese.pt\/en\/form-page\/?form=259\" target=\"_blank\">\n                                Registration                            <\/a>\n                                                                        <\/div>\n                            <div class=\"lsrcb-sidebar-alert\" role=\"note\">\n                <p class=\"lsrcb-sidebar-alert__text\">\n                    Forms are temporarily available in Portuguese only.                <\/p>\n            <\/div>\n                                    <div class=\"admissions-team\">\n                                    <div class=\"admission-team-member\">\n                                                    <span class=\"member-title\">\n                                Admissions Team &#8211; Lisboa                            <\/span>\n                                                <div class=\"member-info\">\n                            <div class=\"member-image-role\">\n                                                                    <div class=\"member-name-role\">\n                                                                            <span class=\"member-name\">\n                                            Afonso Hespanhol Leit\u00e3o                                        <\/span>\n                                                                                                                <span class=\"member-role\">\n                                            Coordinator of Short Programs                                        <\/span>\n                                                                    <\/div>\n                            <\/div>\n                            <div class=\"member-email-phone\">\n                                                                    <a href=\"mailto:shortprograms@aese.pt\" class=\"member-email\">\n                                        shortprograms@aese.pt                                    <\/a>\n                                                                                                    <a href=\"tel:+351939 127 894\" class=\"member-phone\">\n                                        <span class=\"phone-prefix\">[+351]<\/span> 939 127 894                                    <\/a>\n                                                            <\/div>\n                        <\/div>\n\n                                            <\/div>\n                            <\/div>\n                                                    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class=\"share_title\">\n\t\t\t\t\t\tSHARE\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div id=\"shareButtonsContainer\" class=\"hidden mt-2 px-5 pt-3 pb-2 rounded-sm bg-gray-200 w-fit\">\n\t\t\t\t\t<div class=\"addtoany_shortcode\"><div class=\"a2a_kit a2a_kit_size_32 addtoany_list\" data-a2a-url=\"https:\/\/www.aese.pt\/en\/find-your-program\/a-chave-para-uma-empresa-eficiente-2\/\" data-a2a-title=\"The Key to an Efficient Business\"><a class=\"a2a_button_facebook\" href=\"https:\/\/www.addtoany.com\/add_to\/facebook?linkurl=https%3A%2F%2Fwww.aese.pt%2Fen%2Ffind-your-program%2Fa-chave-para-uma-empresa-eficiente-2%2F&amp;linkname=The%20Key%20to%20an%20Efficient%20Business\" title=\"Facebook\" rel=\"nofollow noopener\" target=\"_blank\"><\/a><a class=\"a2a_button_linkedin\" href=\"https:\/\/www.addtoany.com\/add_to\/linkedin?linkurl=https%3A%2F%2Fwww.aese.pt%2Fen%2Ffind-your-program%2Fa-chave-para-uma-empresa-eficiente-2%2F&amp;linkname=The%20Key%20to%20an%20Efficient%20Business\" title=\"LinkedIn\" rel=\"nofollow noopener\" target=\"_blank\"><\/a><a class=\"a2a_button_email\" href=\"https:\/\/www.addtoany.com\/add_to\/email?linkurl=https%3A%2F%2Fwww.aese.pt%2Fen%2Ffind-your-program%2Fa-chave-para-uma-empresa-eficiente-2%2F&amp;linkname=The%20Key%20to%20an%20Efficient%20Business\" title=\"Email\" rel=\"nofollow noopener\" target=\"_blank\"><\/a><a class=\"a2a_button_copy_link\" href=\"https:\/\/www.addtoany.com\/add_to\/copy_link?linkurl=https%3A%2F%2Fwww.aese.pt%2Fen%2Ffind-your-program%2Fa-chave-para-uma-empresa-eficiente-2%2F&amp;linkname=The%20Key%20to%20an%20Efficient%20Business\" title=\"Copy Link\" rel=\"nofollow noopener\" target=\"_blank\"><\/a><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<script>\n\t\t\t\tdocument.addEventListener('DOMContentLoaded', function() {\n\t\t\t\t\tif (window.__shareComponentInitialized) return;\n\t\t\t\t\twindow.__shareComponentInitialized = true;\n\n\t\t\t\t\tconst btnTitle = document.getElementById('share_title');\n\t\t\t\t\tconst btnIcon = document.getElementById('share_button');\n\t\t\t\t\tconst container = document.getElementById('shareButtonsContainer');\n\n\t\t\t\t\tfunction toggleShare() {\n\t\t\t\t\t\tcontainer.classList.toggle('hidden');\n\t\t\t\t\t}\n\t\t\t\t\tif (btnTitle && container) {\n\t\t\t\t\t\tbtnTitle.addEventListener('click', toggleShare);\n\t\t\t\t\t}\n\t\t\t\t\tif (btnIcon && container) {\n\t\t\t\t\t\tbtnIcon.addEventListener('click', toggleShare);\n\t\t\t\t\t}\n\t\t\t\t});\n\t\t\t<\/script>\n\t\t            <\/div>\n                <\/div>\n    <div class=\"right-container \">\n        <div class=\"acf-innerblocks-container\">\n\n<p class=\"wp-block-paragraph\">Start by thinking about the service your company or business unit offers and what sets it apart.<br>Do you know how to make things happen?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Do you have a plan for applying your knowledge, solving problems, and designing systems that support your service strategy?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whenever there\u2019s a change, do you know how to identify, implement, and communicate it?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Given that every company or business unit has internal customers, as well as internal and\/or external suppliers, it is necessary to assess the resources available and focus on implementation and the obstacles that may arise due to a lack of understanding of the intended goals.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Especially when key team members need to analyze, understand, and address obstacles so they can carry out the tasks assigned to them.<\/p>\n\n\n\n    <div class=\"pib_informations_container\">\n        <section id=\"EMBA\" class=\"pib_informations_section\">\n                            <div class=\"pib_informations_content\">\n                    <span class=\"information_title\">LOCAL<\/span>\n                                            <div class=\"information_description\"><p>AESE Business School<br \/>\nCal\u00e7ada de Palma de Baixo, 12, 1600-177 Lisboa<\/p>\n<\/div>\n                                                        <\/div>\n                            <div class=\"pib_informations_content\">\n                    <span class=\"information_title\">DATES<\/span>\n                                            <div class=\"information_description\"><p>Subject to confirmation<\/p>\n<\/div>\n                                                        <\/div>\n                            <div class=\"pib_informations_content\">\n                    <span class=\"information_title\">SCHEDULE<\/span>\n                                            <div class=\"information_description\"><p>All day<\/p>\n<\/div>\n                                                        <\/div>\n                            <div class=\"pib_informations_content\">\n                    <span class=\"information_title\">REGISTRATION DEADLINE<\/span>\n                                            <div class=\"information_description\"><p>Subject to confirmation<\/p>\n<\/div>\n                                                        <\/div>\n                            <div class=\"pib_informations_content\">\n                    <span class=\"information_title\">PRICE<\/span>\n                                            <div class=\"information_description\"><ul>\n<li><strong>Early bird (up to 1 month in advance): 480 \u20ac<\/strong><\/li>\n<li><strong>AESE Alumni or Sponsoring Companies: 480 \u20ac<\/strong><\/li>\n<li><strong>General: 600 \u20ac<\/strong><\/li>\n<\/ul>\n<\/div>\n                                                        <\/div>\n                    <\/section>\n        <div class=\"pib_information_divider\"><\/div>\n    <\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Service Operations Canvas<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Starting with the Service Operations Canvas, we\u2019ve created a checklist<\/strong> that allows you to quickly and efficiently implement improvements and new solutions by identifying the key elements of the service and the obstacles it faces, answering three fundamental questions:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Identify the service I offer<\/strong>\n<ul class=\"wp-block-list\">\n<li>What do I offer?<\/li>\n\n\n\n<li>Who is this for?<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>What options do I have?<\/strong>\n<ul class=\"wp-block-list\">\n<li>What I know and am capable of doing<\/li>\n\n\n\n<li>How my time is allocated<\/li>\n\n\n\n<li>How I can reduce waste or inefficiency<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>To do or to put into practice<\/strong>\n<ul class=\"wp-block-list\">\n<li>Doing good and ensuring that others do the same and follow suit<\/li>\n\n\n\n<li>Building knowledge within my company and the organization.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n    <section id=\"\" class=\"ocb_cards_section\">\n                    <h2 class=\"ocb_cards_title\">\n                <svg width=\"28\" height=\"3\" viewBox=\"0 0 28 3\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path d=\"M0.8 2.44184V0.841835H27.2V2.44184H0.8Z\" fill=\"#D83F00\" \/>\n                <\/svg>\n                <span>Benefits <\/span>\n            <\/h2>\n                <div class=\"ocb_cards_content\">\n                            <div class=\"ocb_card\">\n                    <h3 class=\"ocb_card_title\">Increase the contribution margin<\/h3>\n                    <div class=\"ocb_card_description\"><p>Learn a tool that allows you to take immediate action to increase your contribution margin.<\/p>\n<\/div>\n                <\/div>\n                            <div class=\"ocb_card\">\n                    <h3 class=\"ocb_card_title\">Defined actions<\/h3>\n                    <div class=\"ocb_card_description\"><p>Develop a battle plan for your team based on clearly defined actions.<\/p>\n<\/div>\n                <\/div>\n                            <div class=\"ocb_card\">\n                    <h3 class=\"ocb_card_title\">Reducing Time Wasted<\/h3>\n                    <div class=\"ocb_card_description\"><p>Find ways to reduce time wasted in providing customer service by at least 30%.<\/p>\n<\/div>\n                <\/div>\n                            <div class=\"ocb_card\">\n                    <h3 class=\"ocb_card_title\">Effective Operations Model<\/h3>\n                    <div class=\"ocb_card_description\"><p>Design an operational model that includes suppliers or partners in order to ensure the most effective service delivery possible.<\/p>\n<\/div>\n                <\/div>\n                    <\/div>\n            <\/section>\n\n<script>\n    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                              <div class=\"lpb-professor-card\">\n                                            <a href=\"https:\/\/www.aese.pt\/en\/faculty\/beatriz-munoz-seca\/\" class=\"lpb-professor-Link\">\n                                                <figure class=\"lpb-professor-card-image\">\n                            <img decoding=\"async\" width=\"492\" height=\"592\" src=\"https:\/\/www.aese.pt\/wp-content\/uploads\/2024\/12\/Beatriz-Munoz-Seca.webp\" class=\"w-full h-full object-cover rounded\" alt=\"Beatriz Munoz Seca\" loading=\"lazy\" srcset=\"https:\/\/www.aese.pt\/wp-content\/uploads\/2024\/12\/Beatriz-Munoz-Seca.webp 492w, https:\/\/www.aese.pt\/wp-content\/uploads\/2024\/12\/Beatriz-Munoz-Seca-249x300.webp 249w\" sizes=\"auto, (max-width: 492px) 100vw, 492px\" \/>                        <\/figure>\n                        <div class=\"lpb-professor-card-content\">\n                            <span class=\"lpb-professor-card-title\">\n                                Beatriz Mu\u00f1oz-Seca                            <\/span>\n                                                            <span class=\"lpb-professor-card-description\">\n                                    Teacher                                <\/span>\n                                                    <\/div>\n                                                <\/a>\n                                    <\/div>\n                                            <div class=\"lpb-professor-card\">\n                                            <a href=\"https:\/\/www.aese.pt\/en\/faculty\/jorge-ribeirinho-machado\/\" class=\"lpb-professor-Link\">\n                                                <figure class=\"lpb-professor-card-image\">\n                            <img decoding=\"async\" width=\"1248\" height=\"1674\" src=\"https:\/\/www.aese.pt\/wp-content\/uploads\/2024\/12\/AESE_JRibeirinho_Machado.jpg\" class=\"w-full h-full object-cover rounded\" alt=\"AESE JRibeirinho Machado\" loading=\"lazy\" srcset=\"https:\/\/www.aese.pt\/wp-content\/uploads\/2024\/12\/AESE_JRibeirinho_Machado.jpg 1248w, https:\/\/www.aese.pt\/wp-content\/uploads\/2024\/12\/AESE_JRibeirinho_Machado-224x300.jpg 224w, https:\/\/www.aese.pt\/wp-content\/uploads\/2024\/12\/AESE_JRibeirinho_Machado-763x1024.jpg 763w, https:\/\/www.aese.pt\/wp-content\/uploads\/2024\/12\/AESE_JRibeirinho_Machado-768x1030.jpg 768w, https:\/\/www.aese.pt\/wp-content\/uploads\/2024\/12\/AESE_JRibeirinho_Machado-1145x1536.jpg 1145w\" sizes=\"auto, (max-width: 1248px) 100vw, 1248px\" \/>                        <\/figure>\n                        <div class=\"lpb-professor-card-content\">\n                            <span class=\"lpb-professor-card-title\">\n                                Jorge Ribeirinho Machado                            <\/span>\n                                                            <span class=\"lpb-professor-card-description\">\n                                    Teacher                                <\/span>\n                                                    <\/div>\n                                                <\/a>\n                                    <\/div>\n                                <\/div>\n    <button id=\"lpbLoadMoreBtn\" class=\"lpb-load-more-btn\">\n        <span id=\"lpbLoadMoreSpan\">Ver Todos<\/span>\n        <svg id=\"lpbLoadMoreIcon\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n            <path d=\"M5.33195 0.924277L5.33195 9.03761L1.60528 5.31094L0.665284 6.25761L5.99862 11.5909L11.3319 6.25761L10.392 5.31761L6.66528 9.03761L6.66528 0.924277L5.33195 0.924277Z\" fill=\"#D83F00\" \/>\n        <\/svg>\n    <\/button>\n<\/section>\n\n<script async>\n    document.addEventListener(\"DOMContentLoaded\", function() {\n        const blocks = document.querySelectorAll('.lpb-section'); \n        blocks.forEach((block, index) => {\n            const cards = 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at AESE Business School. By analyzing the challenges faced by companies and managers, the Case Method challenges participants to take on the role of managers and teaches them to make decisions with confidence.<\/li>\n\n\n\n<li>Other methodologies\n<ul class=\"wp-block-list\">\n<li>Application of the Service Operations Canvas for analyzing and improving operations.<\/li>\n\n\n\n<li>Identification of key service components and existing bottlenecks.<\/li>\n\n\n\n<li>Development of practical and replicable action plans.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<div style=\"height:57px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section id=\"price\" class=\"pricing_plans_container\">\n            <h2 class=\"pricing_plans_title_block\">\n            <svg width=\"22\" height=\"3\" viewBox=\"0 0 22 3\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                <path d=\"M0.64 2.01948V0.739484H21.76V2.01948H0.64Z\" fill=\"#FF4B00\" \/>\n            <\/svg>\n            Price        <\/h2>\n    \n                                    <div class=\"pricing-plan-card bg-blue-700\">\n                                    <span class=\"plan_category\">Early bird<\/span>\n                \n                                    <h3 class=\"plan_title\">480 \u20ac<\/h3>\n                \n                                    <span class=\"plan_subtitle\">(up to 1 month in advance)<\/span>\n                \n                \n                            <\/div>\n                                <div class=\"pricing-plan-card bg-orange-900\">\n                                    <span class=\"plan_category\">AESE Alumni or Sponsoring Companies<\/span>\n                \n                                    <h3 class=\"plan_title\">480 \u20ac<\/h3>\n                \n                \n                \n                            <\/div>\n                                <div class=\"pricing-plan-card bg-blue-700\">\n                                    <span class=\"plan_category\">General<\/span>\n                \n                                    <h3 class=\"plan_title\">600 \u20ac<\/h3>\n                \n                \n                                    <div class=\"plan_description\"><p>All prices are subject to VAT at the current statutory rate. 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