In an increasingly competitive market, excellence in service delivery has become a crucial differentiator for organizations. This program aims to empower participants to develop strategies that promote customer satisfaction and loyalty, employee motivation, and shareholder confidence through an integrated approach centered on human value.
AESE Business School
Calçada de Palma de Baixo, 12, 1600-177 Lisboa
To be defined
To be defined
To be defined
To be defined
Registration confirmation is subject to prior payment.
Limited number of participants.
AESE reserves the right to cancel the Short Program up to 1 week before it takes place if the necessary conditions are not met.
Discounts cannot be combined.
BENEFITS
Deep Understanding of Stakeholder Expectations
Identify and align the expectations of customers, employees, and shareholders to promote long-lasting and satisfying relationships.
Development of Service Excellence Strategies
Develop action plans aimed at the continuous improvement of services provided, ensuring the satisfaction of everyone involved.
Fostering a Service-Oriented Organizational Culture
Promote an internal culture that values service excellence, encouraging the active participation of all employees.
Recipients
- Managers and team leaders
- Professionals responsible for the customer experience
- Human resources directors
- Executives interested in improving the quality of services provided
Professors
Metodology
- Case Studies: Analysis of real situations for a practical understanding of the challenges in delivering excellent services.
- Interactive Workshops: Practical sessions to develop strategies centered on the customer and the employee.
- Debates and Discussions: Exchange of experiences and best practices among participants, enriching collective learning.
- Simulations: Exercises that replicate service delivery scenarios to test and improve participants’ skills.
Precing
To be defined
Registration confirmation is subject to prior payment.
Limited number of participants.
AESE reserves the right to cancel the Short Program up to 1 week before it takes place if the necessary conditions are not met.
Discounts cannot be combined.
Subscribe
Registration is now open.
For more information, please contact the admissions team or visit the AESE website.
