Alternative Resolution of Consumer Disputes
A new legal regime: Law No. 144/2015 of 8 September, which transposes Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative resolution of consumer disputes and which establishes the legal framework for out-of-court settlement mechanisms for consumer disputes, creating the Consumer Arbitration Network in Portugal.
All suppliers of goods and service providers are obliged to inform consumers about the ADR entities available or to which they have voluntarily joined or to which they are bound by law (this is the case of arbitration required for essential public services, i.e. electricity, gas, water and waste, electronic communications and postal services).
In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution Entity:
Lisbon Consumer Conflict Arbitration Centre
Postal address: Rua dos Douradores, 116, 2º – 1100-207 LISBOA
Tel: 218 807 030 / Fax: +351 218 807 038
E-mail: juridico@centroarbitragemlisboa.pt
director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt
More information at Consumer Portal www.consumidor.pt.
HIPAY
Hipay payment methods: The payment methods associated with hipay are ATM or credit card reference.
Returns Policy: Activities paid by hipay that if not carried out, or if the customer informs us of the withdrawal at least 24 hours in advance, will be returned in full within 14 days after the date of the activity.
In the case of duplicate payments, the refund occurs within 14 days after the identification of this duplication.
Means of payment in returns: The refund will be made by transfer to the IBAN indicated by the individual.
