Archive for category: Insight

AESE insight #34

[av_layerslider id='2084'] [av_layerslider id='2085'] [av_section min_height='' min_height_px='95px' padding='no-padding' shadow='no-border-styling' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='' bottom_border_style='' scroll_down='aviaTBscroll_down' custom_arrow_bg='#f37421' id='' color='main_color' custom_bg='#ffffff' src='' attachment='' attachment_size='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av_element_hidden_in_editor='0'][/av_section] [av_one_full first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_heading heading='Reimagining the Platform Economy' tag='h1' style='blockquote modern-quote' size='48' subheading_active='subheading_above' subheading_size='12' padding='15' color='custom-color-heading' custom_font='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' admin_preview_bg=''] AESE insight #34 > Thinking ahead [/av_heading] [/av_one_full] [av_section min_height='' min_height_px='500px' padding='default' shadow='no-shadow' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='scroll' bottom_border_style='scroll' scroll_down='' custom_arrow_bg='' id='' color='main_color' custom_bg='' src='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' video_mobile_disabled='' overlay_enable='' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av_element_hidden_in_editor='0'] [av_one_third first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/Mariana-Mazzucato_AESEinsight18MAR.jpg' attachment='75526' attachment_size='full' align='center' styling='' hover='' link='manually,http://marianamazzucato.com/media/' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading tag='h3' padding='10' heading='Mariana Mazzucato' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='subheading_below' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] Professor in the Economics of Innovation and Public Value at University College London (UCL), where she is Founding Director of the UCL Institute for Innovation & Public Purpose (IIPP) [/av_heading] [/av_one_third][av_two_third min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_textblock size='' font_color='' color='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' admin_preview_bg=''] Today's digital economy has grown up around a business model of data and wealth extraction, confounding traditional antitrust paradigms and undermining the public and social value that otherwise could be derived from technological innovation. The state can redress these problems, but only if it reclaims its proper role.
LONDON – As Donald Trump’s presidency careened to its ignominious end, with a mob of his supporters storming of the US Capitol, Facebook and Twitter banned the US president for inciting the violence. With that act, the scope of the political power wielded by Big Tech became impossible to ignore.
Whether these platforms have too much political power is a debate that is just beginning. Their outsize economic power, though, is unquestionable. The combined market capitalization of the five largest US tech platforms – Alphabet (Google), Amazon, Apple, Facebook, and Microsoft – rose by $2.7 trillion in 2020. Following the addition of Tesla to the S&P 500, the Big Six tech firms now represent nearly one-quarter of the index’s valuation. And with the spread of COVID-19, the leading digital platforms have become de facto essential service providers, enabling a mass transition to remote and isolated living.
And yet the political pressure on Big Tech has continued to rise. There is a growing consensus that platforms have been abusing their power, driving profits by exploiting consumer privacy, crushing the competition, and buying up potential rivals. In Germany, a provisional ruling by the Federal Court of Justice against Facebook has set a precedent for disabling data-extractive business models more generally. In the United Kingdom, an expert panel is completing an inquiry into whether giants like Google should be broken up, and how regulatory institutions and capabilities can be strengthened to rein in Big Tech. And in Australia, the government is following through on a number of regulatory proposals designed to redefine its approach to the industry.
Moreover, the European Union has proposed two major legislative packages – the Digital Services Act and the Digital Markets Act – to overhaul its tech governance regime. The OECD is seeking to establish new global standards for measuring the value derived from digital innovation and taxing the leading platforms. And in the United States, a long congressional investigation has, like the EU authorities, concluded that the leading tech firms are not merely engaging in ad hoc anti-competitive behavior, but rather have amassed so much market power as to require extensive regulatory scrutiny.
With US President Joe Biden’s administration focusing first and foremost on tackling COVID-19, questions about the future of tech regulation remain on the backburner – for now. But how aggressive will the US be in considering new regulations when Biden’s team shifts its attention to Big Tech? What capabilities does effective regulation require? US leaders must seize the unique opportunity they have to shape global standards. But to do so, they will have to revisit antitrust enforcement as well as look beyond it. The question is not just what a better platform economy would look like, but what kind of innovation ecosystem is needed to build it.
NO FREE LUNCH
New schools of antitrust theory are already racing to fix the cracks in the current legal paradigm. Since the 1970s, the principle of consumer welfare has dominated antitrust jurisprudence, based on the assumption that the best way to assess the health of a market is to identify practices that disadvantage consumers. But with Google, Amazon, Facebook, and others offering “free” services to their users, the calculus has changed. Even if the leading platforms were to pay their users, they could still end up ahead, because one of the main sources of value in these markets lies in amassing user-generated data with which to sell or drive targeted advertising.
Regulators therefore need to look at the other side of the equation, particularly the supplier marketplace. Even if consumers are not being harmed directly, there is the question of how Google treats content creators, how Amazon treats sellers, how Uber treats drivers, and how Facebook treats merchants.
With a monopoly position in internet search, Google can direct traffic to its own properties, displayed to users in order to capture advertising revenue that previously went to an ecosystem of web-content providers. With a wealth of data on buyer preferences, search queries, and so forth, Amazon can displace existing merchants by offering its own comparable product, requiring them to compete for visibility by purchasing Amazon advertising (or hiking its price). The concern is not simply that platforms might extract too much and provide too little to users; it is that they can leverage their position to disempower and exploit the merchants and content providers in their ecosystem.1
Because digital platforms tend to fall outside of the existing antitrust framework, we need a new tool kit, with new metrics of market power, and a clear definition of platform power in particular. But outdated theories are only one part of the story. When modified to account for new realities, market-power arguments tend to conclude that the major platforms should be broken up, and key mergers rolled back. But if we push these new theories further, it also follows that some digital services should be considered social infrastructure.
In any case, the economics of platforms is different from the economics of traditional offline and one-sided markets. Policymakers therefore need to reconsider some of their most basic assumptions, asking themselves whether they are even focusing on the right things.
CUI BONO?
A key challenge is to determine how the value of data diverges from the value created by providing a data-generating service. Platforms have the power to shape how decisions are made, which in turn can alter the value of the data being amassed. The implication, as Google co-founders Larry Page and Sergey Brin foresaw in a 1998 paper, is that advertisers or any other third-party interest can embed mixed motives into the design of a digital service. In the case of internet search, the advertising imperative can distract from efforts to improve the core service, because the focus is on the value generated for advertisers rather than for users.
As this example shows, it is necessary to ask who benefits the most from the design of a given service. If a platform’s core mission is to maximize profits from advertising, that fact will shape how it pursues innovation, engages with the public, and designs its products and services.
Moreover, it is important to understand that even if antitrust authorities were empowered to break up companies like Google and Facebook, that would not eliminate the data extraction and monetization that lie at the heart of their business models. Creating competition among a bunch of mini-Facebooks would not weed out such practices, and may even entrench them further as companies race to the bottom to extract the most value for their paying customers.1
Given how these practices have evolved within the digital services sector, policymakers need to go further, reimagining the foundations and principles on which the platform economy rests. Otherwise, grand efforts to dismantle dominant players or transform platforms into social infrastructure will simply make extractive practices more diffuse, in the process normalizing them as intrinsic features of digital markets.
But digital markets do not have to be extractive and exploitative. They could be quite different, but only if we ourselves start to think differently. We need to recognize, as Adam Smith did, that there is a difference between profits and rents – between the wealth generated by creating value and wealth that is amassed through extraction. The first is a reward for taking risks that improve the productive capacity of an economy; the second comes from seizing an undue share of the reward without providing comparable improvements to the economy’s productive capacity.
THE ROOTS OF THE PLATFORM ECONOMY
For the past half-century, corporate governance has rested on the notion of shareholder value. The result is an economy in which it is increasingly important to differentiate firms that are actually driving innovation from those that are not. There is no shortage of firms that are engaged merely in financial engineering, share buy-backs, and rent-seeking, extracting gains from actual risk takers while under-investing in the goods and services that generate value.
The digital economy has accelerated this conflation of wealth creation and rent extraction, making it all the more difficult to differentiate between the two. The issue is not just that financial intermediaries are shaping how value is created and distributed across firms, but that these extractive mechanisms are embedded within user interfaces; they are baked into digital markets by design.
The dominant platforms have been able to orient the broader innovation ecosystem around the technologies of rent-seeking and wealth extraction. Recommendation algorithms mediate between advertising incentives and microtargeting demands (encouraging practices that lead users to give over more data for fewer benefits); and user interfaces are designed to maximize data collection by fostering addiction.1
The proliferation of such practices shows why we need to focus more on the “how” of wealth creation, and less on the “bottom line.” An economy that produces wealth from privacy-respecting innovations would not function anything like one that encourages the systematic exploitation of private data.1
But building a new economic foundation will require a shift from the shareholder model to a stakeholder model that embodies a deeper appreciation of public value creation. Wealth and other desirable market outcomes are collectively co-created among public, private, and civic domains, and should be understood as such. Policy analysis and corporate decision-making can no longer be guided solely by concerns about maximizing efficiency. We now also must consider whether wealth generation is actually improving society and strengthening the ability to respond to social challenges.
WEALTH WITHOUT VALUE
After all, the fact that platforms are creating wealth does not mean they are creating public value. A firm with access to massive amounts of data and network effects could, in theory, use its position to improve social well-being. But it is unlikely to do so if it is operating under a framework that prizes the generation of advertising revenue over everything else, including the performance of products and services.
Unfortunately, the incompatibility of these various objectives is not always clear to see; and even if the antitrust paradigm is fine-tuned to account for value and data extraction, legal and regulatory action at the level of individual platforms may not be enough. The Big Tech giants did not emerge from a vacuum. Many, in fact, are reaping the rewards of risks taken earlier by entrepreneurial states.
Today’s platforms evolved according to the logic of both the underlying digital technology and the overarching innovation ecosystem, which itself has been shaped to fit the advertising business model. In this context, if we tackle market power without addressing value extraction, or if we address value extraction without tackling market power, the job will remain incomplete.
Developing a different kind of platform economy will require pushing for bold industrial and innovation policies to shape the direction of technology and of the innovation ecosystem. For example, imagine an economy where public procurement and common market standards altered not just privacy protections but also the ownership of data. Under the current dispensation, we are all uncompensated data laborers. Our decisions online and even offline – from our search histories and physical locations down to every movement of our cursors – fuel an engine of increasing returns that accrue to a few dominant firms.
But the foregone compensation, here, is not really about remuneration (the value of one’s individual data production is miniscule, amounting to perhaps a few dollars per year). Rather, it is about the broader effects on digital services, which could be improved and made even more valuable if users were the top priority. This vision of structural change is not necessarily anti-Apple, anti-Google, or anti-Amazon. It is an argument against any firm whose primary business is to privatize public value through extraction, privacy violations, and similar other practices.
THE STATE MUST STAND UP
There are a number of ways to start addressing these deeper issues. We would point first to the need for coordinated procurement, industrial, and regulatory policies to set the direction – rather than just the rate – of innovation. The key is to develop a better understanding of the state’s entrepreneurial potential for creating and shaping markets. Historically, public investment has created the foundation for many of the technologies that we rely on today, not least the internet itself.
At a more fundamental level, policymakers need to recognize that all markets, all economies, and all innovation ecosystems are directional. They tend to favor some kinds of innovation over others, depending on the overarching incentive structure and other factors. This tilt reflects not so much consumer demand as the influence of power, which is allocated according to ownership of resources and decision-making over how value is distributed. When it comes to platform governance, we need an entrepreneurial state to take a proactive role in determining how value is created and allocated.
A second crucial step is to start differentiating between the various data-extractive features of each Big Tech platform. Platform-based models are not necessarily data-extractive, but they are and will continue to be data-intensive. How data are used, and which data are collected in the first place, are therefore paramount questions. If personal data are used for micro-targeted advertising, we should ask whether the platform is in the business not only of identifying but of creating consumer desires through subtle forms of psychological manipulation.
Remember, the founders of Google have long known that advertising incentives fuel a divergence between creating value for users and creating value for advertisers. We now need to consider what a post-advertising internet might look like. If indiscriminately harvesting data from users without their unambiguous consent is no longer viable, how would digital start-ups redirect their time, talent, and energy?
This concern extends to Big Tech’s other advantages – including its significant lead in artificial intelligence, talent recruitment, and research capacity, and a commanding position from which to amass valuable, highly granular data sets. Alphabet (Google’s parent company), Amazon, Facebook, and others are not simply digital marketplaces; they are the proprietors of rich data portfolios that can be leveraged to digitalize more and more areas of life through the Internet of Things. As such, they are already positioned as core providers of public services and infrastructure.
Among the dominant players, the competition is not just for market share or consumers. There is a race to convert the entire offline world into an online web of data nodes, which will be used to organize even more human behavior around the imperatives of data generation and extraction. The alternative is to push for more emancipatory models of digitalization that ensure that the value being created by new technologies is directed toward social and public goods, rather than being monopolized.
Finally, we need the public sector to start investing in itself again. Governing online platforms requires more than just “gov-tech,” McKinsey consultants, or advisers from Silicon Valley. The state needs to develop its own capacity to understand and respond effectively to new risks. The fact that Big Tech itself is driving the public sector’s digital transformation does not bode well for the state’s future regulatory and operational independence.
The state needs to be able to scrutinize, investigate, and govern the complex realities of the platform economy. It needs the know-how to demand the right kind of data from private platforms and enforce effective transparency. And it needs to step up and start pursuing opportunities for investment and public-purpose innovation. It is time to think more broadly about what it would mean to have a platform economy that actually respects privacy, enhances human agency, and fosters civic discourse.

Article written by Mariana Mazzucato, Rainer Kattel, Tim O’reilly e Josh Entsminger

Read more - Project Syndicate

Mariana Mazzucato será a oradora da próxima sessão online do Alumni Learning Program, no dia 25 de março, 18:00. Participação gratuita mediante inscrição prévia. 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av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] Raul Diniz, Presidente Emeritus da AESE Business School [/av_heading] [/av_one_fourth][av_one_fourth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [/av_one_fourth][av_one_fourth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [/av_one_fourth][av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [/av_section] [av_section min_height='' min_height_px='500px' padding='default' shadow='no-shadow' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='scroll' bottom_border_style='scroll' scroll_down='' custom_arrow_bg='' id='' color='main_color' custom_bg='' src='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' video_mobile_disabled='' overlay_enable='' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av_element_hidden_in_editor='0'] [av_one_third first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2020/08/PADIS-2021_instagram_1080px_01.jpg' attachment='74001' attachment_size='full' align='center' styling='' hover='' link='post,1811' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [/av_one_third][av_one_third min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/PGL-2021_instagram_1080px_01.jpg' attachment='75524' attachment_size='full' align='center' styling='' hover='' link='post,3111' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [/av_one_third][av_one_third min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/PGL-2021_instagram_1080px_012.jpg' attachment='75525' attachment_size='full' align='center' styling='' hover='' link='post,3111' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [/av_one_third][av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [/av_section] [av_one_third first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [av_magazine link='category,72' items='5' offset='5' tabs='aviaTBtabs' thumbnails='aviaTBthumbnails' heading_active='aviaTBheading_active' heading='Leia outras edições' heading_link='post,64984' heading_color='orange' heading_custom_color='#ffffff' first_big_pos='top' admin_preview_bg=''] [/av_one_third] [av_one_third min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [av_magazine link='category,226' items='6' offset='no_duplicates' tabs='aviaTBtabs' thumbnails='aviaTBthumbnails' heading_active='aviaTBheading_active' heading='Alumni AESE ' heading_link='post,8847' heading_color='orange' heading_custom_color='#ffffff' first_big_pos='top' admin_preview_bg=''] [/av_one_third] [av_one_third min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [av_magazine link='event-categories,27' items='4' offset='1' tabs='aviaTBtabs' thumbnails='aviaTBthumbnails' heading_active='aviaTBheading_active' heading='Short Programs' heading_link='post,8847' heading_color='orange' heading_custom_color='#ffffff' first_big_pos='top' admin_preview_bg=''] [/av_one_third]

AESE insight #34

[av_layerslider id='2084'] [av_layerslider id='2085'] [av_section min_height='' min_height_px='95px' padding='no-padding' shadow='no-border-styling' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='' bottom_border_style='' scroll_down='aviaTBscroll_down' custom_arrow_bg='#f37421' id='' color='main_color' custom_bg='#ffffff' src='' attachment='' attachment_size='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av_element_hidden_in_editor='0'][/av_section] [av_one_full first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_heading heading='Recomendações de leitura do AESE insight' tag='h1' style='blockquote modern-quote' size='48' subheading_active='subheading_above' subheading_size='12' padding='15' color='custom-color-heading' custom_font='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' admin_preview_bg=''] AESE insight #34 > Thinking ahead [/av_heading] [/av_one_full] [av_section min_height='' min_height_px='500px' padding='default' shadow='no-shadow' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='scroll' bottom_border_style='scroll' scroll_down='' custom_arrow_bg='' id='' color='main_color' custom_bg='' src='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' video_mobile_disabled='' overlay_enable='' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av_element_hidden_in_editor='0'] [av_one_fourth first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/The-ultimate-disruption_AESEinsight_18MAR.jpg' attachment='75527' attachment_size='full' align='center' styling='' hover='' link='manually,http://us.epsilon.com/core-content/how-covid-19-affects-consumer-behavior-and-marketing-trends' target='' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading tag='h3' padding='10' heading='The ultimate disruption' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='subheading_below' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] Jennifer Goforth Gregory, Epsilon [/av_heading] [/av_one_fourth][av_one_fourth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/The-Pandemic-Information-Solution_AESEinsight_18MAR.jpg' attachment='75528' attachment_size='full' align='center' styling='' hover='' link='manually,https://www.amazon.com/Pandemic-Information-Solution-Overcoming-Economics-ebook/dp/B08VQ973KV' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading tag='h3' padding='10' heading='The Pandemic Information Solution: Overcoming the Brutal Economics of Covid-19' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='subheading_below' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] Joshua Gans [/av_heading] [/av_one_fourth][av_one_fourth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/Large-public-deficits-and-inflation_AESEinsight_18MAR.jpg' attachment='75529' attachment_size='full' align='center' styling='' hover='' link='manually,http://www.ieseinsight.com/doc.aspx?id=2388&ar=6' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading tag='h3' padding='10' heading='Large public deficits & inflation: recovery challenges ahead ' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='subheading_below' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] IESE Business School [/av_heading] [/av_one_fourth][av_one_fourth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2020/08/Inspirando-líderes_AESEinsight_18FEV.jpg' attachment='74006' attachment_size='full' align='center' styling='' hover='' link='post,72116' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading tag='h3' padding='10' heading=' Inspirando Líderes, Palavras de Circunstância' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='subheading_below' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] Raul Diniz, Presidente Emeritus da AESE Business School [/av_heading] [/av_one_fourth][av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [/av_section] [av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [av_one_full first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_heading heading='Outros artigos da edição de 18 de março do AESE insight' tag='h3' style='blockquote modern-quote' size='' subheading_active='' subheading_size='15' padding='10' color='' custom_font='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' admin_preview_bg=''][/av_heading] [/av_one_full] [av_section min_height='' min_height_px='500px' padding='default' shadow='no-shadow' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='scroll' bottom_border_style='scroll' scroll_down='' custom_arrow_bg='' id='' color='main_color' custom_bg='' src='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' video_mobile_disabled='' overlay_enable='' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av_element_hidden_in_editor='0'] [av_one_fourth first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/Carlos-Folle_AESEinsight-18MAR.jpg' attachment='75523' attachment_size='full' align='center' styling='' hover='' link='manually,http://www.aese.pt/aese-insight-34/' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading tag='h3' padding='10' heading='¿Cuánto pagás por la empresa de tus padres?' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='subheading_below' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] Carlos Folle, Profesor del IEEM [/av_heading] [/av_one_fourth][av_one_fourth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/Mariana-Mazzucato_AESEinsight18MAR.jpg' attachment='75526' attachment_size='full' align='center' styling='' hover='' link='manually,http://www.aese.pt/aese-insight-34-2/' target='' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading tag='h3' padding='10' heading='Reimagining the Platform Economy' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='subheading_below' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] Mariana Mazzucato, Professor in the Economics of Innovation and Public Value at University College London (UCL) [/av_heading] [/av_one_fourth][av_one_fourth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/Mario_Porfirio_2AESEinsight18MAR.jpg' attachment='75641' attachment_size='full' align='center' styling='' hover='' link='manually,http://www.aese.pt/aese-insight-34-3/' target='' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading tag='h3' padding='10' heading='Crescer, crescer, até ao infinito e mais além.' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='subheading_below' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] Mário Porfírio, Professor de Política Comercial e Marketing [/av_heading] [/av_one_fourth][av_one_fourth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [/av_one_fourth][av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [/av_section][av_section min_height='' min_height_px='500px' padding='default' shadow='no-shadow' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='scroll' bottom_border_style='scroll' scroll_down='' custom_arrow_bg='' id='' color='main_color' custom_bg='' src='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' video_mobile_disabled='' overlay_enable='' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av_element_hidden_in_editor='0'] [av_one_third first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2020/08/PADIS-2021_instagram_1080px_01.jpg' attachment='74001' attachment_size='full' align='center' styling='' hover='' link='post,1811' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [/av_one_third][av_one_third min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/PGL-2021_instagram_1080px_01.jpg' attachment='75524' attachment_size='full' align='center' styling='' hover='' link='post,3111' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [/av_one_third][av_one_third min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/PGL-2021_instagram_1080px_012.jpg' attachment='75525' attachment_size='full' align='center' styling='' hover='' link='post,3111' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [/av_one_third][av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [/av_section] [av_one_third first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [av_magazine link='category,72' items='5' offset='5' tabs='aviaTBtabs' thumbnails='aviaTBthumbnails' heading_active='aviaTBheading_active' heading='Leia outras edições' heading_link='post,64984' heading_color='orange' heading_custom_color='#ffffff' first_big_pos='top' admin_preview_bg=''] [/av_one_third] [av_one_third min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [av_magazine link='category,226' items='6' offset='no_duplicates' tabs='aviaTBtabs' thumbnails='aviaTBthumbnails' heading_active='aviaTBheading_active' heading='Alumni AESE ' heading_link='post,8847' heading_color='orange' heading_custom_color='#ffffff' first_big_pos='top' admin_preview_bg=''] [/av_one_third] [av_one_third min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [av_magazine link='event-categories,27' items='4' offset='1' tabs='aviaTBtabs' thumbnails='aviaTBthumbnails' heading_active='aviaTBheading_active' heading='Short Programs' heading_link='post,8847' heading_color='orange' heading_custom_color='#ffffff' first_big_pos='top' admin_preview_bg=''] [/av_one_third]

AESE insight #33

[av_layerslider id='1699'] [av_layerslider id='1697'] [av_section min_height='' min_height_px='95px' padding='no-padding' shadow='no-border-styling' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='' bottom_border_style='' scroll_down='aviaTBscroll_down' custom_arrow_bg='#f37421' id='' color='main_color' custom_bg='#ffffff' src='' attachment='' attachment_size='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av_element_hidden_in_editor='0'][/av_section] [av_one_full first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_heading heading='A Transformação digital é um desafio constante aos Chief Marketing Officer’s' tag='h1' style='blockquote modern-quote' size='48' subheading_active='subheading_above' subheading_size='12' padding='15' color='custom-color-heading' custom_font='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' admin_preview_bg=''] AESE insight #33 > Thinking ahead [/av_heading] [/av_one_full] [av_section min_height='' min_height_px='500px' padding='default' shadow='no-shadow' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='scroll' bottom_border_style='scroll' scroll_down='' custom_arrow_bg='' id='' color='main_color' custom_bg='' src='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' video_mobile_disabled='' overlay_enable='' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av_element_hidden_in_editor='0'] [av_one_third first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/Ramiro-Martins_AESEinsight_4FEV.jpg' attachment='74099' attachment_size='full' align='center' styling='' hover='' link='post,11684' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading tag='h3' padding='10' heading='Ramiro Martins' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='subheading_below' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] Professor e Responsável de Política Comercial e Marketing [/av_heading] [/av_one_third][av_two_third min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_textblock size='' font_color='' color='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' admin_preview_bg=''] Os CMO’s sempre tiveram de lidar com paradoxos. Se por um lado, o Marketing é uma ciência social, por outro as empresas e decisores gostariam de o tratar como se de uma ciência exata se tratasse. A exigência de apresentar “números” e resultados para justificar investimentos, é uma das maiores dificuldades. Esta realidade torna a profissão de CMO aliciante, mas também constitui um risco contínuo.
A transformação digital poderia vir simplificar e ultrapassar esta dificuldade. Mas apenas a torna mais complexa e exige profissionais mais completos.
Esta transformação decorre de duas tendências que se conjugaram de forma perfeita: o crescimento exponencial da capacidade de armazenar dados e a redução do custo de armazenamento e manuseamento.
Os dados, trabalhados por algoritmos e pela enorme capacidade de cálculo –muitos baseados em estatística clássica– permitem tirar conclusões que nenhum ser humano sozinho ou em grupo podia alcançar, o que liberta valor de novas formas.
O facto das “máquinas” encontrarem correlações entre variáveis que parecem desconexos perante a razão humana, gera um dilema: existe uma correlação entre as variáveis, mas existirá causalidade entre elas? Cabe ao CMO discernir.
Uma vez ultrapassado este problema – descartar variáveis entre as quais existem correlações sem causalidade – torna possível desenhar, com as restantes, novos modelos de negócios ou prever e particularmente moldar os comportamentos futuros dos consumidores.
É evidente neste contexto que os CMO’s, tal como outros gestores, tem de adicionar competências às que já possuem. Significa que os CMO’s têm de adquirir constantemente novas capacidades de forma compulsiva.
Não se trata de concluir que os conhecimentos do marketing clássico tenham deixado de ser úteis ou que tenham de ser substituídas. Hoje como nunca, essas capacidades são absolutamente fundamentais. Mas a operacionalização dessas novas capacidades, permitem insight’s que modelam novas soluções e produtos.
Não só a proliferação das redes sociais e do soft-selling implicou uma enorme alteração de técnicas e metodologias, também a transformação digital veio trazer um novo grau de complexidade a uma função já de si própria complexa.
Curiosamente a transformação digital recebeu um poderoso aliado na figura da atual situação de pandemia. Se os consumidores nascidos neste século tinham com naturalidade aderido às novas ferramentas digitais, uma faixa significativa de consumidores continuava a preferir e a usar canais e processos mais conservadores. A pandemia veio obrigar este segmento de consumidores a usar compulsivamente as ferramentas digitais. Não estranha, portanto, o crescimento explosivo dos canais digitais, provocando uma alteração substancial na logística, nos canais e locais de venda, moldando novos modelos de negócio.
O que veio beneficiar a disseminação das soluções digitais, veio também obrigar os CMO’s a compreender, usar e dominar técnicas inerentes à transformação digital. Na verdade, o que era importante passou a urgente. O que já era urgente passou a realidade.
Não se pode pedir uma fase mais estimulante para os CMO’s que a atual. Mas esta fase também vem acompanhada de graves riscos para aqueles que não se adaptarem. Artigo publicado no Diário de Notícias [/av_textblock] [/av_two_third][/av_section][av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [av_one_full first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_heading heading='Outros artigos da edição de 4 de março do AESE insight' tag='h3' style='blockquote modern-quote' size='' subheading_active='' subheading_size='15' padding='10' color='' custom_font='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' admin_preview_bg=''][/av_heading] [/av_one_full] [av_section min_height='' min_height_px='500px' padding='default' shadow='no-shadow' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='scroll' bottom_border_style='scroll' scroll_down='' custom_arrow_bg='' id='' color='main_color' custom_bg='' src='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' video_mobile_disabled='' overlay_enable='' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av_element_hidden_in_editor='0'] [av_one_fourth first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2020/08/Fátima-Carioca.jpg' attachment='71208' attachment_size='full' align='center' styling='' hover='' link='manually,http://www.aese.pt/aese-insight-33/' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading heading='Pensar grande e crescer' tag='h3' style='blockquote modern-quote' size='' subheading_active='subheading_below' subheading_size='15' padding='10' color='' custom_font='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' admin_preview_bg=''] Maria de Fátima Carioca, Dean da AESE Business School e Professora de Fator Humano na Organização [/av_heading] [/av_one_fourth][av_one_fourth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/Vasco-Bordado_AESEinsight_4FEV.jpg' attachment='74100' attachment_size='full' align='center' styling='' hover='' link='manually,http://www.aese.pt/aese-insight-33-3/' target='' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading tag='h3' padding='10' heading='NAVES – Novas Aventuras Empresariais' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='subheading_below' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] Vasco Bordado, Professor de Política de Empresa da AESE Business School. [/av_heading] [/av_one_fourth][av_one_fourth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/Soraya-Gadit_AESEinsight_4FEV.jpg' attachment='74101' attachment_size='full' align='center' styling='' hover='' link='manually,http://www.aese.pt/aese-insight-33-4/' target='' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading tag='h3' padding='10' heading='INOCROWD e parceria com a Glovo' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='subheading_below' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] Soraya Gadit, CEO & Founder InoCrowd e Alumna do Executive MBA AESE [/av_heading] [/av_one_fourth][av_one_fourth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/What-to-Do-If-Your-Team_AESEinsight_4FEV.jpg' attachment='74102' attachment_size='full' align='center' styling='' hover='' link='manually,http://hbr.org/2021/01/what-to-do-if-your-team-doesnt-want-to-go-back-to-the-office?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_notactsubs&utm_term=subacq_buyeracq_nsubarticle' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading tag='h3' padding='10' heading='What to Do If Your Team Doesn’t Want to Go Back to the Office' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='subheading_below' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] Liz Kislik, Harvard Business Review [/av_heading] [/av_one_fourth][av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [/av_section] [av_section min_height='' min_height_px='500px' padding='default' shadow='no-shadow' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='scroll' bottom_border_style='scroll' scroll_down='' custom_arrow_bg='' id='' color='main_color' custom_bg='' src='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' video_mobile_disabled='' overlay_enable='' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av_element_hidden_in_editor='0'] [av_one_fourth first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/How-to-Stay-Motivated_AESEinsight_4FEV.jpg' attachment='74103' attachment_size='full' align='center' styling='' hover='' link='manually,https://hbr.org/2021/01/how-to-stay-motivated-when-youre-still-stuck-at-home?ab=hero-subleft-2' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading tag='h3' padding='10' heading='How to Stay Motivated When You’re (Still) Stuck at Home' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='subheading_below' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] Elizabeth Grace Saunders, Harvard Business Review [/av_heading] [/av_one_fourth][av_one_fourth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/Data-protection-ecosystems_AESEinsight4FEV.jpg' attachment='74104' attachment_size='full' align='center' styling='' hover='' link='manually,https://eiuperspectives.economist.com/technology-innovation/data-protection-ecosystems-unlocking-strong-digital-economies?utm_campaign=EP2021%20-%20Email%206%20-%20NEW%20-%20HTML%20-%2012022021&utm_medium=email&utm_source=Eloqua&elqcst=272&elqcsid=4381' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading tag='h3' padding='10' heading='Data protection ecosystems: Unlocking strong digital economies' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='subheading_below' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] The Economist [/av_heading] [/av_one_fourth][av_one_fourth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/The-playful-wonderland-behind-great-inventions_AESEinsight_4FEV-1.jpg' attachment='74133' attachment_size='full' align='center' styling='' hover='' link='manually,https://www.ted.com/talks/steven_johnson_the_playful_wonderland_behind_great_inventions?utm_campaign=tedspread&utm_medium=referral&utm_source=tedcomshare' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading heading='The playful wonderland behind great inventions ' tag='h3' style='blockquote modern-quote' size='' subheading_active='subheading_below' subheading_size='15' padding='10' color='' custom_font='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' admin_preview_bg=''] Steven Johnson, Ted Talks [/av_heading] [/av_one_fourth][av_one_fourth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/Hospital-Otimista_AESEinsight_4FEV.jpg' attachment='74105' attachment_size='full' align='center' styling='' hover='' link='post,72116' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading tag='h3' padding='10' heading='Sonhando com um Hospital Otimista' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='subheading_below' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] José Fonseca Pires e Florent Amion [/av_heading] [/av_one_fourth][av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [/av_section] [av_section min_height='' min_height_px='500px' padding='default' shadow='no-shadow' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='scroll' bottom_border_style='scroll' scroll_down='' custom_arrow_bg='' id='' color='main_color' custom_bg='' src='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' video_mobile_disabled='' overlay_enable='' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av_element_hidden_in_editor='0'] [av_one_fifth first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [/av_one_fifth][av_two_fifth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/PGL-2021_linkedin_02.jpg' attachment='74106' attachment_size='full' align='center' styling='' hover='' link='post,3111' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [/av_two_fifth][av_two_fifth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_textblock size='' font_color='' color='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' admin_preview_bg='']

Inscrições a decorrerem para o PGL - Programa de Gestão e Liderança

Mais informações >> [/av_textblock] [/av_two_fifth][av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [/av_section] [av_one_third first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [av_magazine link='category,72' items='5' offset='5' tabs='aviaTBtabs' thumbnails='aviaTBthumbnails' heading_active='aviaTBheading_active' heading='Leia e veja outras edições' heading_link='post,64984' heading_color='orange' heading_custom_color='#ffffff' first_big_pos='top' admin_preview_bg=''] [/av_one_third] [av_one_third min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [av_magazine link='category,226' items='6' offset='no_duplicates' tabs='aviaTBtabs' thumbnails='aviaTBthumbnails' heading_active='aviaTBheading_active' heading='Alumni AESE ' heading_link='post,8847' heading_color='orange' heading_custom_color='#ffffff' first_big_pos='top' admin_preview_bg=''] [/av_one_third] [av_one_third min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [av_magazine link='event-categories,11' items='4' offset='1' tabs='aviaTBtabs' thumbnails='aviaTBthumbnails' heading_active='aviaTBheading_active' heading='Programas de formação' heading_link='post,8847' heading_color='orange' heading_custom_color='#ffffff' first_big_pos='top' admin_preview_bg=''] [/av_one_third]

AESE insight #33

[av_layerslider id='1699'] [av_layerslider id='1697'] [av_section min_height='' min_height_px='95px' padding='no-padding' shadow='no-border-styling' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='' bottom_border_style='' scroll_down='aviaTBscroll_down' custom_arrow_bg='#f37421' id='' color='main_color' custom_bg='#ffffff' src='' attachment='' attachment_size='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av_element_hidden_in_editor='0'][/av_section] [av_one_full first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_heading heading='INOCROWD e parceria com a Glovo ' tag='h1' style='blockquote modern-quote' size='48' subheading_active='subheading_above' subheading_size='12' padding='15' color='custom-color-heading' custom_font='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' admin_preview_bg=''] AESE insight #33 > Thinking ahead [/av_heading] [/av_one_full] [av_section min_height='' min_height_px='500px' padding='default' shadow='no-shadow' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='scroll' bottom_border_style='scroll' scroll_down='' custom_arrow_bg='' id='' color='main_color' custom_bg='' src='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' video_mobile_disabled='' overlay_enable='' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av_element_hidden_in_editor='0'] [av_one_third first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/Soraya-Gadit_AESEinsight_4FEV.jpg' attachment='74101' attachment_size='full' align='center' styling='' hover='' link='manually,http://www.linkedin.com/in/soraya-gadit-b3894912/?originalSubdomain=pt' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading heading='Soraya Gadit' tag='h3' style='blockquote modern-quote' size='' subheading_active='subheading_below' subheading_size='15' padding='10' color='' custom_font='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' admin_preview_bg=''] CEO & Founder InoCrowd e Alumna do Executive MBA AESE [/av_heading] [/av_one_third][av_two_third min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_textblock size='' font_color='' color='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' admin_preview_bg=''] A InoCrowd foi fundada em 2011 como resultado dum trabalho final do VIII MBA na AESE relativo à cadeira de NAVES (Novas Aventuras Empresariais).
A www.inocrowd.com.pt é uma plataforma de inovação aberta que procura ajudar as organizações a encontrarem soluções inovadoras para as suas atividades através da colocação de desafios a uma rede de investigadores do mundo inteiro (mais de 1.6 milhões de investigadores). A plataforma dispõe de algoritmos de match entre o problema/desafio e os melhores investigadores do mundo inteiro. Com isso consegue-se uma taxa de sucesso de 95% num curto espaço de tempo a encontrar soluções que aparentemente não tinham resolução.
Assim a InoCrowd no início desta pandemia foi contactada por uma empresa de prestação de cuidados de enfermagem ao domicílio a Trapézio do Sucesso, para encontrar testes rápidos com elevada sensibilidade e especificidade para deteção de Covid 19.
Este desafio foi superado e a Trapézio de Sucesso, através de enfermeiras certificadas leva os testes de deteção de Covid 19 ao domicílio.
No início de fevereiro de 2021 um dos Business Developments da InoCrowd verificou que seria interessante juntar o conceito da Trapézio do Sucesso à Glovo, uma vez que a Glovo tem uma área dedicada à área da Saúde e tiraria à Trapézio do Sucesso muitos custos e dificuldades operacionais para escalar o conceito, como por exemplo a marcação dos testes que na Glovo é automática e também os pagamentos. Soubemos também que o conceito estava a ser testado na República Checa e na Polónia.
Através da rede do LInkedin contactamos a Diretora de Marketing da Glovo. Marcámos uma reunião por videoconferência e desde o primeiro contacto até à operacionalização demorou duas semanas.
As duas empresas tiveram de trabalhar arduamente para que o serviço fosse lançado em duas semanas. As equipas de marketing, de design de tecnologias de informação de ambas as empresas foram envolvidas para que também as duas culturas das empresas se adaptassem rapidamente. É a primeira vez que a Glovo lança um serviço na sua aplicação, pelo que tiveram de adaptar toda a sua aplicação para este novo serviço e conceito. A Glovo queria lançar um primeiro serviço ligado à Saúde, mas que fosse credível e que fosse realmente trazer um valor acrescentado à população.
A InoCrowd por outro lado sempre quis fazer parcerias com outras plataformas de forma a normalizar ainda mais os serviços digitais e a simplificar a vida das pessoas.
Aliar a simplicidade da marcação do serviço com a realização do teste no conforto da sua casa, evitando deslocações desnecessárias, especialmente aos centros de saúde era o foco da Inocrowd e da Glovo e também apoiar os utilizadores e ajudá-los a enfrentar a situação atual de forma segura.
A Trapézio do Sucesso powered by InoCrowd teve de recrutar mais enfermeiras e ajustar os seus planos de operação, pois desde o pedido dum cliente na plataforma da Glovo à chegada dum enfermeiro este não pode ser superior a duas horas.
Os testes rápidos que são usados são da marca Swedicine, têm uma precisão de 98% e permitem resultados em 15 minutos. Para a realização do teste, o utilizador terá de fazer em primeiro lugar, um pedido na aplicação da Glovo. Poucos minutos depois será contactado pelo profissional de saúde para que possam agilizar a sua ida ao local onde se encontra. Os utentes/doentes recebem um certificado por email na altura da realização do teste e o resultado dos testes são comunicados ao SINAVE, de acordo com a norma conjunta da DGS, infarmed e INSA.
A maioria dos clientes da Glovo são estrangeiros, muitos com sintomas e não sabem onde se dirigir e o outro target é o facto de as companhias de aviação neste momento estarem a solicitar testes rápidos de Antígeno quatro horas antes de cada viagem
Nesta primeira fase, o serviço está disponível na zona da Grande Lisboa, Oeiras e Cascais, mas o objetivo a curto-prazo passa por alargar a outras áreas urbanas. [/av_textblock] [/av_two_third] [/av_section] [av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [av_one_full first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_heading heading='Outros artigos da edição de 4 de março do AESE insight' tag='h3' style='blockquote modern-quote' size='' subheading_active='' subheading_size='15' padding='10' color='' custom_font='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' 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[/av_one_fourth][av_one_fourth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/Ramiro-Martins_AESEinsight_4FEV.jpg' attachment='74099' attachment_size='full' align='center' styling='' hover='' link='manually,http://www.aese.pt/aese-insight-33-2/' target='' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading tag='h3' padding='10' heading='A Transformação digital é um desafio constante aos Chief Marketing Officer’s ' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='subheading_below' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] Ramiro Martins, Professor e Responsável de Política Comercial e Marketing [/av_heading] [/av_one_fourth][av_one_fourth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/Vasco-Bordado_AESEinsight_4FEV.jpg' attachment='74100' attachment_size='full' align='center' styling='' hover='' link='manually,http://www.aese.pt/aese-insight-33-3/' target='' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading heading='NAVES – Novas Aventuras Empresariais' tag='h3' style='blockquote modern-quote' size='' subheading_active='subheading_below' subheading_size='15' padding='10' color='' custom_font='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' admin_preview_bg=''] Vasco Bordado, Professor de Política de Empresa da AESE Business School [/av_heading] [/av_one_fourth][av_one_fourth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/What-to-Do-If-Your-Team_AESEinsight_4FEV.jpg' attachment='74102' attachment_size='full' align='center' styling='' hover='' link='manually,http://hbr.org/2021/01/what-to-do-if-your-team-doesnt-want-to-go-back-to-the-office?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_notactsubs&utm_term=subacq_buyeracq_nsubarticle' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading tag='h3' padding='10' heading='What to Do If Your Team Doesn’t Want to Go Back to the Office' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='subheading_below' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] Liz Kislik, Harvard Business Review [/av_heading] [/av_one_fourth][av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [/av_section] [av_section min_height='' min_height_px='500px' padding='default' shadow='no-shadow' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='scroll' bottom_border_style='scroll' scroll_down='' custom_arrow_bg='' id='' color='main_color' custom_bg='' src='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' video_mobile_disabled='' overlay_enable='' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av_element_hidden_in_editor='0'] [av_one_fourth first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/How-to-Stay-Motivated_AESEinsight_4FEV.jpg' attachment='74103' attachment_size='full' align='center' styling='' hover='' link='manually,https://hbr.org/2021/01/how-to-stay-motivated-when-youre-still-stuck-at-home?ab=hero-subleft-2' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading tag='h3' padding='10' heading='How to Stay Motivated When You’re (Still) Stuck at Home' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='subheading_below' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] Elizabeth Grace Saunders, Harvard Business Review [/av_heading] [/av_one_fourth][av_one_fourth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/Data-protection-ecosystems_AESEinsight4FEV.jpg' attachment='74104' attachment_size='full' align='center' styling='' hover='' link='manually,https://eiuperspectives.economist.com/technology-innovation/data-protection-ecosystems-unlocking-strong-digital-economies?utm_campaign=EP2021%20-%20Email%206%20-%20NEW%20-%20HTML%20-%2012022021&utm_medium=email&utm_source=Eloqua&elqcst=272&elqcsid=4381' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading tag='h3' padding='10' heading='Data protection ecosystems: Unlocking strong digital economies' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='subheading_below' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] The Economist [/av_heading] [/av_one_fourth][av_one_fourth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/The-playful-wonderland-behind-great-inventions_AESEinsight_4FEV-1.jpg' attachment='74133' attachment_size='full' align='center' styling='' hover='' link='manually,https://www.ted.com/talks/steven_johnson_the_playful_wonderland_behind_great_inventions?utm_campaign=tedspread&utm_medium=referral&utm_source=tedcomshare' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading heading='The playful wonderland behind great inventions ' tag='h3' style='blockquote modern-quote' size='' subheading_active='subheading_below' subheading_size='15' padding='10' color='' custom_font='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' admin_preview_bg=''] Steven Johnson, Ted Talks [/av_heading] [/av_one_fourth][av_one_fourth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/Hospital-Otimista_AESEinsight_4FEV.jpg' attachment='74105' attachment_size='full' align='center' styling='' hover='' link='post,72116' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading tag='h3' padding='10' heading='Sonhando com um Hospital Otimista' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='subheading_below' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] José Fonseca Pires e Florent Amion [/av_heading] [/av_one_fourth][av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [/av_section][av_section min_height='' min_height_px='500px' padding='default' shadow='no-shadow' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='scroll' bottom_border_style='scroll' scroll_down='' custom_arrow_bg='' id='' color='main_color' custom_bg='' src='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' video_mobile_disabled='' overlay_enable='' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av_element_hidden_in_editor='0'] [av_one_fifth first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [/av_one_fifth][av_two_fifth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2021/03/PGL-2021_linkedin_02.jpg' attachment='74106' attachment_size='full' align='center' styling='' hover='' link='post,3111' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [/av_two_fifth][av_two_fifth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_textblock size='' font_color='' color='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' admin_preview_bg='']

Inscrições a decorrerem para o PGL - Programa de Gestão e Liderança

Mais informações >> [/av_textblock] [/av_two_fifth][av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [/av_section] [av_one_third first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [av_magazine link='category,72' items='5' offset='5' tabs='aviaTBtabs' thumbnails='aviaTBthumbnails' heading_active='aviaTBheading_active' heading='Leia e veja outras edições' heading_link='post,64984' heading_color='orange' heading_custom_color='#ffffff' first_big_pos='top' admin_preview_bg=''] [/av_one_third] [av_one_third min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [av_magazine link='category,226' items='6' offset='no_duplicates' tabs='aviaTBtabs' thumbnails='aviaTBthumbnails' heading_active='aviaTBheading_active' heading='Alumni AESE ' heading_link='post,8847' heading_color='orange' heading_custom_color='#ffffff' first_big_pos='top' admin_preview_bg=''] [/av_one_third] [av_one_third min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_hr class='invisible' height='70' shadow='no-shadow' position='center' custom_border='av-border-thin' custom_width='50px' custom_border_color='' custom_margin_top='30px' custom_margin_bottom='30px' icon_select='yes' custom_icon_color='' icon='ue808' font='entypo-fontello' av-small-hide='aviaTBav-small-hide' av-mini-hide='aviaTBav-mini-hide' admin_preview_bg=''] [av_magazine link='event-categories,11' items='4' offset='1' tabs='aviaTBtabs' thumbnails='aviaTBthumbnails' heading_active='aviaTBheading_active' heading='Programas de formação' heading_link='post,8847' heading_color='orange' heading_custom_color='#ffffff' first_big_pos='top' admin_preview_bg=''] [/av_one_third]

AESE insight #32

[av_layerslider id='1699'] [av_layerslider id='1697'] [av_section min_height='' min_height_px='95px' padding='no-padding' shadow='no-border-styling' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='' bottom_border_style='' scroll_down='aviaTBscroll_down' custom_arrow_bg='#f37421' id='' color='main_color' custom_bg='#ffffff' src='' attachment='' attachment_size='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av_element_hidden_in_editor='0'][/av_section] [av_one_full first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_heading heading='Gestão agile, Agostinho Abrunhosa' tag='h1' style='blockquote modern-quote' size='48' subheading_active='subheading_above' subheading_size='12' padding='15' color='custom-color-heading' custom_font='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' admin_preview_bg=''] AESE insight #32 > Thinking ahead [/av_heading] [/av_one_full] [av_section min_height='' min_height_px='500px' padding='default' shadow='no-shadow' bottom_border='no-border-styling' bottom_border_diagonal_color='#333333' bottom_border_diagonal_direction='scroll' bottom_border_style='scroll' scroll_down='' custom_arrow_bg='' id='' color='main_color' custom_bg='' src='' attach='scroll' position='top left' repeat='no-repeat' video='' video_ratio='16:9' video_mobile_disabled='' overlay_enable='' overlay_opacity='0.5' overlay_color='' overlay_pattern='' overlay_custom_pattern='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av_element_hidden_in_editor='0'] [av_one_third first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_image src='https://www.aese.pt/wp-content/uploads/2020/10/Agostinho-Abrunhosa_AESEinsight_22OUT.jpg' attachment='65545' attachment_size='full' align='center' styling='' hover='' link='post,5440' target='_blank' caption='' font_size='' appearance='' overlay_opacity='0.4' overlay_color='#000000' overlay_text_color='#ffffff' animation='no-animation' admin_preview_bg=''][/av_image] [av_heading tag='h3' padding='10' heading='Agostinho Abrunhosa' color='' style='blockquote modern-quote' custom_font='' size='' subheading_active='subheading_below' subheading_size='15' custom_class='' admin_preview_bg='' av-desktop-hide='' av-medium-hide='' av-small-hide='' av-mini-hide='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size=''] Professor de Operações, Inovação e Tecnologia, Secretário-Geral e Membro da Direção da AESE Business School [/av_heading] [/av_one_third][av_two_third min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_breaking='' mobile_display=''] [av_textblock size='' font_color='' color='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' admin_preview_bg=''] O agile entrou definitivamente no mundo da gestão e os exemplos são variados. Em setores tecnológicos vemos como a Amazon, Netflix ou a Spotify incorporaram métodos e técnicas agile numa ampla gama de iniciativas inovadoras. É um mindset de gestão e um conjunto de métodos assente na rapidez e autogestão de equipas focadas no valor e serviço ao cliente em coisas concretas.
Em setores mais tradicionais vimos como a John Deere que usou o agile para desenvolver equipamentos, ou a USAA para transformar o serviço ao cliente, o ING que transformou a forma de trabalhar de mais de 3.500 pessoas ou a Bosch que usou os princípios do agile para guiar a reformulação do negócio. A sua implementação tem de estar alinhada com a cultura, ser muito cuidadosa, vista caso a caso e não procurar receitas ou replicar só o que outros fizeram.
As razões do rápido crescimento são evidentes. Estudos nas áreas de estudos organizacionais, ciências da gestão e sistemas de informação mostraram que a agilidade é um fator chave no sucesso organizacional e com resultados positivos. Reduz a complexidade, melhora o alinhamento, promove a comunicação entre clientes e colaboradores e permite às organizações responder a oportunidades de mudança de formas eficientes e eficazes.
O agile procura libertar o espírito inovador tantas vezes abafado por procedimentos e burocracias, moldar o que é oferecido aos clientes e mudar a forma como se trabalha nas organizações. Se bem feito as equipas tornam-se mais criativas, os resultados chegam mais cedo e com menos custos. A área de aeronáutica da SAAB criou mais de 100 equipas agile em software, hardware e fuselagem para o projeto do jato Gripen, um dos mais complexos do mundo e que foi considerado um dos jatos militares com melhor rácio custo-benefício.
Os métodos agile ajudam as equipas a adaptar-se mais depressa à mudança, obter feedback mais interativo dos utilizadores integrando-o nos processos e em focar-se em criar valor diferencial. Estas capacidades são cada vez mais valiosas no contexto atual em que a incerteza e a mudança são hoje uma constante. O design organizacional está a passar da busca da eficiência para a flexibilidade.
As organizações agile atuam como uma rede de equipas que funcionam em ciclos rápidos de aprendizagem e decisão. As equipas são fluídas e projetadas para se focarem em necessidades end-to-end com uma liderança que orienta e facilita o trabalho.

Um pouco de história
O termo agile teve um grande impulso quando em 2001, e no boom do crescimento da internet, um conjunto de 17 profissionais, cansados dos métodos de programação tradicionais (vulgo desenvolvimento em cascata), criou um documento marcante: o Manifesto para o desenvolvimento agile de software (1). Este manifesto, que contém os princípios e boas práticas da metodologia, é considerado por muitos o centro do desenvolvimento agile.
Muitos trabalhos anteriores criaram as bases deste impulso e refiro alguns: Adaptative Software Development (E.A. Edmonds, 1974), Rapid application development (James Martin, 1991), Scrum (Ken Schwaber, Jeff Sutherland, 1995) e Adaptative Software Development (Jim Highsmith, Sam Bayer, 1995).
Em 2018 foi publicado na Forbes um artigo com o título “Why agile is eating the world” e que nos recorda o ensaio “Why software is eating the word” de Mac Andreessen de 2011 tantas vezes citado. Num estudo de 2018 descobriu-se que 85% dos programadores usavam técnicas agile no seu dia a dia.
Uma questão de mindset
O Manifesto criado em 2001 ajudou a trazer para o domínio público o mindset agile e, começando pelas áreas informáticas, rapidamente alastrou aos negócios. Os valores, princípios e metodologias começaram a guiar mudanças organizacionais e de liderança nalgumas empresas estabelecidas ou em criação.
Um mindset agile é muito mais que uma metodologia, processo, sistema ou estrutura organizacional. Em muitas empresas, a gestão agile é vista como uma resposta ao novo contexto. Uma característica central é entregar valor acrescido aos clientes. Como o Manifesto afirmava no seu primeiro princípio, “A maior prioridade é satisfazer o cliente.”
O foco do agile em satisfazer o cliente implica uma ideologia de capacitação, com confiança explícita nos talentos e capacidades de quem executa, junto com a crença de que se a organização fornece o ambiente, valores e objetivos certos, aqueles que fazem o trabalho normalmente entregarão valor e inovação contínuos aos utilizadores e clientes finais, gerando receitas. Lucros são visto como o resultado, não o objetivo.
Segundo o agile, uma organização como uma pirâmide de caixas de funções distorce o foco porque o ator mais importante - o cliente - está totalmente ausente desse modelo. Em contraste, a mentalidade agile, promove um relacionamento interativo entre o cliente, os gestores e quem faz. Com metodologias agile de avaliação a Adobe reduziu 30% do turnover e ganhou 80.000 horas/ano dos seus gestores.
Modelo cascata vs agile
A gestão de projetos clássica, que usa tipicamente o modelo de cascata, segue um modelo linear da preparação à execução e que se pode modelar em gráficos Gantt, bem conhecidos das aulas de operações. As fases iniciais, incluindo o planeamento focam-se na análise dos requisitos e estruturação, enquanto a fase de execução se foca em construir e entregar o pretendido. Embora esta abordagem tenha muitos méritos e é muito adequada em contextos estáveis, requisitos e necessidades de clientes claras, em ambientes dinâmicos e complexos este modelo tem limitações claras.
Os contextos e condições mudaram muito nos últimos anos, fruto da evolução tecnológica, da globalização, da mobilidade, do acesso à informação entre outras. Como resultado as expectativas e necessidades dos clientes são mais diversificadas e individualizadas, a sua literacia técnica aumentou muito, e as suas exigências crescem de ano para ano. A pressão aumenta ainda mais com a entrada continuada de novos players nos mercados, alguns já saturados, que procuram vingar adaptando-se melhor à evolução tecnológica ou ao contexto, identificando novas oportunidades, beneficiando da inércia dos incumbentes ou reguladores.
Todas as organizações têm de executar os seus processos, ser excelente nas suas operações, gerindo com eficiência, consumindo o mínimo de recursos, e eficácia, atingindo os resultados pretendidos. No entanto, devem ser também ambidextras, sendo capazes de fazer evoluir o negócio, introduzindo continuamente não apenas novos produtos e serviços, mas também novos processos e métodos, ou seja, devem ser excelentes também a inovar e aqui o agile pode ajudar.
No entanto, o agile pode não ser a melhor opção para todos os projetos, desenvolvimentos ou funções e a Stacey Matrix (2) pode ajudar a escolher a abordagem mais adequada:
Os projetos nas zonas entre ambos os extremos são especialmente apropriados para o uso de metodologias agile, porque as suas abordagens semiestruturadas ajudam a reduzir a complexidade enquanto deixam espaço para uma aprendizagem flexível e adaptativa num processo interativo.
Scrum
O scrum é um framework que é usado em mais de 60% dos projetos agile. Não é um processo linear, mas um conjunto de conceitos e técnicas. Segundo os seus fundadores a sua metodologia é um “Framework within people (3) can address complex adaptative problems, while productively and creatively delivering products of the highest possible value.” O scrum é baseado no empirismo e suportado pelos valores de compromisso, foco, abertura e respeito.
As equipas scrum incluem 3 papéis: product owner, development team e scrum master. A equipa auto-organiza-se, é multifuncional e decide como o incremento de produto é construído e tem entre 3 e 9 elementos. No coração do scrum está o sprint, que é o horizonte temporal em que a equipa entrega o resultado e leva entre 1 e 4 semanas, embora se privilegiem ciclos curtos.
O valor da gestão agile advém do aprender, do adaptar-se à mudança e da melhoria da performance com um objetivo importante: melhorar os produtos dando mais valor aos clientes. Conseguir isso é mais do que introduzir metodologias e pode implicar transformações organizacionais.
Não é uma panaceia prescrita pela gestão para gerar mais outputs, mas determina mudanças na cultura, nos processos, na organização, comunicação e em especial no mindset individual e das equipas. A melhor abordagem não é escolher o agile em lugar de outras abordagens de gestão, mas aprender quando, onde e como usá-lo em combinação com outras ferramentas. Isso é consistente com o que disse Aristóteles, há mais de 2.300 anos, de "finding the golden mean".
(1) https://agilemanifesto.org/ (2) Stacey RD. Strategic management and organisational dynamics: the challenge of complexity. 3rd ed. Harlow: Prentice Hall, 2002. (3) Jeff Sutherland e Ken Schwaber. 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