The Key to an Efficient Business

Start by thinking about the service your company or business unit offers and what sets it apart.
Do you know how to make things happen?

Do you have a plan for applying your knowledge, solving problems, and designing systems that support your service strategy?

Whenever there’s a change, do you know how to identify, implement, and communicate it?

Given that every company or business unit has internal customers, as well as internal and/or external suppliers, it is necessary to assess the resources available and focus on implementation and the obstacles that may arise due to a lack of understanding of the intended goals.

Especially when key team members need to analyze, understand, and address obstacles so they can carry out the tasks assigned to them.

Service Operations Canvas

Starting with the Service Operations Canvas, we’ve created a checklist that allows you to quickly and efficiently implement improvements and new solutions by identifying the key elements of the service and the obstacles it faces, answering three fundamental questions:

1. Identify the service I offer
   • What do I offer?
   • Who is this for?
2. What options do I have?
   • What I know and am capable of doing
   • How my time is allocated
   • How I can reduce waste or inefficiency
3. To do or to put into practice
   • Doing good and ensuring that others do the same and follow suit
   • Building knowledge within my company and the organization.

Recipients

• Managers and executives with decision-making responsibilities in service companies.

Teachers

Beatriz Muñoz-Seca Teacher

Jorge Ribeirinho Machado Teacher

Ver Todos

Methodology

• Developed and used at Harvard Business School, the Case Method is the cornerstone of the learning process at AESE Business School. By analyzing the challenges faced by companies and managers, the Case Method challenges participants to take on the role of managers and teaches them to make decisions with confidence.
• Other methodologies
  • Application of the Service Operations Canvas for analyzing and improving operations.
  • Identification of key service components and existing bottlenecks.
  • Development of practical and replicable action plans.